Frequently Asked Questions

Nupur avatar Puneet avatar Megha Bhardwaj avatar
17 articles in this collection
Written by Nupur, Puneet, and Megha Bhardwaj

How to check how much COD is pending to be remitted?

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Written by Nupur
Updated over a week ago

How can I get the updated Invoice with my GST No.?

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Written by Nupur
Updated over a week ago

Will automatic email and SMS notifications go out to my customers on shipment status changes?

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Written by Nupur
Updated over a week ago

Can I do bulk shipment or label assignment for international orders

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Written by Nupur
Updated over a week ago

What do we mean by forward and RTO backward charges?

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Written by Nupur
Updated over a week ago

List of Banned Products

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Written by Puneet
Updated over a week ago

What does the star rating shown in the rate calculator mean?

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Written by Nupur
Updated over a week ago

If I do not agree with the charged weight , what are the next steps to follow?

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Written by Nupur
Updated over a week ago

When will the pick up happen after the request has been generated?

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Written by Puneet
Updated over a week ago

How do I know which pin codes are serviceable while users place site on my ecommerce store?

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Written by Megha Bhardwaj
Updated over a week ago

Do you have carriers who will ship perfumes, deodorants, liquid items, milk products?

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Written by Megha Bhardwaj
Updated over a week ago

What happens to the recharge balance if I cancel my account with ShipRocket?

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Written by Nupur
Updated over a week ago

Will I get reimbursed if the courier loses the package?

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Written by Nupur
Updated over a week ago

What is the Turnaround Time to get the Freight Invoice?

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Written by Nupur
Updated over a week ago

Do your carriers have SLAs defined for late deliveries, pick ups, etc.?

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Written by Nupur
Updated over a week ago

Does ShipRocket help with filling out shipping forms?

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Written by Megha Bhardwaj
Updated over a week ago

Do you offer shipping insurance? Is there any maximum coverage amount?

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Written by Megha Bhardwaj
Updated over a week ago